Shipping + Returns
Wear + Usage
Subtle marks, creases, and variations in tone are inherent to the materials used and are not considered flaws. Each piece is handcrafted and inspected prior to dispatch.
Over time, natural wear may develop with use. For guidance, please refer to our Care + Cleaning page.
If you experience any issues, please contact us at contact@interior31.com with a description and images.
Shipping
Orders ship from Toronto, Canada.
Shipping Rates
Canada — Complimentary
United States — $35 CAD
International (Mexico, France, Spain, Portugal, United Kingdom, Germany) — $50 CAD
Free shipping is offered on qualifying orders:
United States — orders over $250
International — orders over $500
Shipping fees for qualifying orders are refunded after purchase.
Processing + Delivery
In-stock items ship within 1–3 business days.
Made-to-order items ship within 1–2 weeks.
Estimated delivery:
Canada: 5–10 business days
United States: 6–10 business days
International: 8–15 business days
Orders placed after 12 PM EST ship the following business day.
All shipments are sent via Canada Post. Tracking details are provided once dispatched.
Duties + Taxes
International orders may be subject to import duties and taxes upon arrival. These charges are not included and are the responsibility of the recipient.
Tracking
All packages are shipped via courier. Once dispatched, you’ll receive an email with your tracking number and estimated delivery date.
Returns
Due to the limited nature of each release, all sales are final.
If your order arrives damaged, please contact us within 48 hours of delivery with photos. Each case is reviewed individually.
Additional Notes
Made-to-order pieces are final sale
Order cancellations must be requested within 48 hours of purchase
For any questions, contact contact@interior31.com.