Custom Collection Policy

• Minimum Order:
  6 pieces

• Lead Time:
  3–5 weeks from final design approval and deposit

• Design Process:
  Includes up to 2 minor revisions. Once approved, no further changes can be made.

• Creative Direction:
  We welcome your input, but Interior 31 retains final creative control to maintain brand and design standards.

Each cushion design is capped at 31 total pieces — across all orders.

If your store reaches the 31-piece limit for a custom design, any reorder will require a new variation in fabric, embroidery, or colourway. This ensures the continued exclusivity of every design.

• 50% deposit required to begin production

• Balance due before shipment or delivery

• All custom orders are final sale

• Exclusive, limited-edition cushion collection

• Certificate of Authenticity for each piece

• Optional collection story card or display signage

• Co-branded tags or artist bio (on request)

• Cushions arrive packaged for in-store presentation

• Reorders must meet a 6-piece minimum

• Available only while within the 31-piece cap

• Once the limit is reached, reorders must reflect a new design variation

• All custom orders are final and non-refundable

• Damages in shipping must be reported within 3 business days with photo documentation

• Cancellations are not permitted once production begins

• All cushions must be sold with their Certificate of Authenticity

• We ask that you uphold Interior 31’s elevated positioning in both presentation and pricing

• Visual merchandising and styling support are available upon request